Job Description

This position is responsible for providing excellent customer service and related support to ORS Nasco customers.

Major Responsibilities

Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests.

Researches product and order information for customers. Documents all customer interaction on orders.

Troubleshoots customer issues and handles complaints.

Works with large reports dealing with backorders, non stocks, drop ships, etc

Collaborates with other ORS Nasco/USI departments to ensure that customers receive excellent service at all touch points.

Understands and demonstrates Essendant's Core Values.

Performs other duties as assigned.

Skills/Knowledge Required

Excellent communication skills.

Demonstrated interpersonal skills.

Excellent customer service skills.

Demonstrated problem-solving abilities.

Attention to detail.

Data entry and computer skills.

Education and Experience

High School Diploma or GED required.

Prior customer service/industry experience (industrial) preferred.

Bilingual skills (Spanish) a plus

Company DescriptionAt Essendant Inc., it is our intention to be the fastest and most convenient solution for workplace essentials. To do this, we need exceptionally talented, bright, innovative and driven employees. If you would like to be part of the team that helps unlock the potential of our customer-partners and those they serve, this is your chance to be involved. Essendant Inc. is a leading national wholesale distributor of workplace essentials, with consolidated net sales of $5.3 billion. Essendant stocks a broad assortment of over 160,000 products, including technology products, traditional office products, office furniture, janitorial and breakroom supplies, industrial supplies, and automotive aftermarket tools and equipment.

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